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‘At Arbuthnot’s, we know our clients very well and there is a high level of client service here,’ says Paul Denman, head of the family office team at the private bank, which has been going since 1883.
Denman has been in the industry for more than three decades, including 12 years at Coutts and eight at SG Hambros, and can’t imagine having ever done anything different. ‘I love that feeling when you’ve done a good job,’ he says.
He has a particular specialism in dealing with clients connected to motor racing, which is also a personal passion (Denman owns a number of classic cars and has a racing licence). ‘I’ve been involved in the area for about 18 years,’ he says. ‘It started with us looking after people who race historical grand prix cars, and then we started to take in professional racing drivers, dealers and people in the motorsports media.’
While no two clients are the same, advancing technology is one unifier: ‘People have become more au fait with technology, they are happy to do things online. It makes some people more involved in their finances than they might have been before.’
Among his career highlights, meeting motor racing heroes such as Sir Stirling Moss and John Surtees were the most memorable.