It might be a shower with a view or a midnight snack of steamed vegetables — the best hoteliers totally get the little things, says John Arlidge
YOU'VE JUST SPENT sixteen hours on the modern torture rack of business travel and are in the car heading to the hotel. What do you want? Hoteliers never tire of trying to convince us we crave their brand, whether that means a doorman leading us across a silent, shiny marble lobby to our suite or a DJ, a bar and a game of pool at check-in. Few, however, get it right. So, as we prepare to head off for summer, it’s time to salute that rare breed who are innovating in all the right ways.